Position requires a BS degree in an Engineering field or equivalent experience. Monitor, maintain and optimize equipment on a daily basis to enhance functionality and prevent problems. The CSE must be able to clearly communicate between key stakeholders of technical, organizational and operational stakeholders in relation to driving availability to their specific customer. What your skills are worth in the job market is constantly changing. We calculated that 11% of Help Desk Engineers are proficient in Technical Support, Troubleshoot, and Active Directory. They’re also known for soft skills such as Customer-service skills, Listening skills, and Speaking skills.

IT technical support staff diagnose and solve software and hardware problems for computer users. The Global Service Delivery team is responsible for Agoda’s office infrastructure and staff connectivity. We provide the hardware, software, and access to resources that allows staff to achieve their goals. We operate in 10 different countries, providing 24/7 support to all Agoda employees. Whether in the office, working remotely, or traveling, we enable everyone to stay connected. The GSD team uses state-of-the-art cloud management technologies combined with the best of on-site services to manage the latest hardware running Windows, macOS, and Linux.

Company Description

Perhaps the hardest question to answer when deciding on a career as a help desk engineer is “should I become a help desk engineer?” You might find this info to be helpful. When compared to other jobs, help desk engineer careers are projected to have a growth rate described as “faster than average” at 10% from 2018 through 2028.

Responds to telephone calls, email and personnel requests for technical support within required service level time frame. We are looking for a Helpdesk Engineer to provide professional and technical 1st line IT Support to onsite and remote workers in a busy, creative Studio. The successful candidate will demonstrate an ability to diagnose and resolve issues in a timely fashion. Have great communication skills and be able to take ownership of issues and tasks, reporting updates and status of open issues to the team where necessary. Our company is growing rapidly and is looking to fill the role of helpdesk engineer.

Help Desk Engineer

In general, senior infrastructure engineers reach similar levels of education when compared to help desk engineers resumes. Senior infrastructure help desk engineer engineers are 4.0% more likely to earn their Master’s Degree and 0.2% less likely to graduate with a Doctoral Degree.

All backgrounds, identities, and voices are welcomed and celebrated here. If you are thinking of becoming a Help Desk Engineer or planning the next step in your career, find details about the role, the career path and salary trajectory of a Help Desk Engineer. Answer customer questions and assist customers in a professional manner. Install equipment at customer’s locations, including new equipment, upgrades and system relocations. As long as customer service has existed there has been the customer who cannot be pleased. This IT Help Desk Technician job description template is optimized for posting on online job boards or careers pages and easy to customize for your company.

Service Desk Support Engineer

This is why we have a hybrid work policy and some people prefer working some days from home. Log all tickets and escalate to appropriate administrators in case of network outage and downtime. Non-exempt position requires up to 50% travel, and the willingness to work flexible shifts and extended hours including nights, weekends, and holidays. Expect to spend more than 50% of the time inside the clean room working with electromechanical equipment.