What Is a Recruitment Chatbot and How Can It Improve Your Hiring Process?

chatbot in recruitment

Below (Company B) is an attraction bot that, in addition to a pop-up window, can be more integrated to a specific web page. A candidate can type simple answers or choose from predefined answer options. Organizations’ websites and web-based job boards are commonly used to attract potential applicants to apply (Eveleth et al. 2015; Chapman and Gödöllei 2017; Holm and Haahr 2019). Here, often the first touchpoints for applicants are standardized online forms (online applications) which provide personal and job-specific information (Woods et al. 2020). Especially the importance of website’s aesthetic features, navigability, and interactivity in terms of two-way communication are emphasized (Chapman and Gödöllei 2017; Holm and Haahr 2019). Overall, the introduction and exploration of new technologies has been rapid despite the unsolved issues in the previous generations of e-recruitment technology.

What are chatbots used for?

Chatbots can automate tasks performed frequently and at specific times. This gives employees time to focus on more important tasks and prevents customers from waiting to receive responses. Proactive customer interaction.

Finally, a recruitment chatbot also creates a convenient experience for the applicants by answering their questions and providing an engaging and instant form of communication. So no matter how big or small your business or department, automation can help you stand out from other companies competing for the same talent. Yet hiring managers and recruiters need time off, and even large-scale, global companies don’t have the available staff to answer questions around the clock. These ‘automated conversation agents’ can handle many of the early questions candidates have about available jobs and the skills required for particular jobs. Many companies use AI chatbots to boost communication, answer questions, improve candidate matching, and even bolster employee engagement after hire. In addition, attraction bots that simplify the application process might not be attractive to all active job seekers.

Recruitment Chatbots

You can begin the conversation by asking personal info and key screening questions off the bat or start with sharing a bit more information about what kind of person you are looking for. They also needed the new solution to be integrated with their CRM software for lead qualification and personalization. Address FAQs around important topics like culture, location, benefits, and history to paint a picture of what it is like to work for your business. The best ones are programmed in a way that makes the conversation flow and feels natural. This leaves them in a unique position when it comes to qualifying candidates.

  • ConveyIQ provides a candidate engagement and interviewing platform for businesses.
  • With Dialpad, your recruiting team can consolidate all their different communications and conversations into one place.
  • Individual recruiters may not have time to follow up with every candidate, but a chatbot can connect with candidates on a regular basis, update them on their standing, and maintain their interest in the position.
  • In the fall of 2017, for example, Marriott launched MC, a Marriott Careers chatbot for job seekers available through Facebook messenger.
  • If chatbots can streamline the recruitment process, reduce a recruiter’s burden and help save time, then why not give it a try?
  • Having questions answered by a chatbot instead of a FAQ page is more authentic and natural.

This allows you to keep the human element in your client experience and improve digital customer engagement—and more importantly, link everything seamlessly to the automated piece of the experience. Talent Acquisition Software is a tool to automate and streamline the hiring process. Almost every industry nowadays uses chatbots for different purposes, such as hospitality, E-commerce, healthcare, education, information & technology, financial and legal, and recruitment. XOR also offers integrations with a number of popular applicant tracking systems, making it easy for recruiters to manage their recruiting workflow within one platform.

Language interpretation

So, whether you are a recruitment agency, a human resources professional, or a hiring manager, incorporating chatbots into your recruitment process can be a valuable tool. However, it’s important to always prioritize privacy, compliance, and candidate experience to ensure that you are leveraging chatbots in a responsible and ethical manner. With the right approach, chatbots can be a powerful ally in your recruitment efforts, helping you save time, streamline processes, and identify the best-fit candidates for your organization. This is a great tactic for Retail, Hospitality, and other part-time hourly positions. With near full-employment hiring managers need to make it easy for candidates to apply for positions. Typical in-store recruiting messaging sends candidates to the corporate career site to apply, where we know 90% of visitors leave without applying.

chatbot in recruitment

You can check out to see specific value of a recruiting chatbot project for your company. We know that we’ve spoken a lot about our technology in this post, but it’s because we’re extremely proud of our game-changing recruiting chatbot and platform. If you’ve made it this far, you’re serious about adding an HR Chatbot to your recruiting tech stack. HR chatbots use AI to interpret and process conversational information and send appropriate replies back to the sender. The tool has grown into a no-code chatbot that can live within more platforms.


Small wonder, then, that some question whether a college education is really worth the time and money. Add this template to your website, LiveChat, Messenger, and other platforms using ChatBot integrations. Open up new communication channels and build long-term relationships with your customers. At its core, recruitment is about finding the best-suited candidate for the role at hand. We are getting a lot of questions about how an AI interview actually works and some are wondering if it’s awkward. Presidio hires for all sorts of jobs from engineering to sales to business analysts.

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By using AI-powered chatbots, companies can save time and money while improving the candidate experience. AI chatbot recruitment enables recruiters to screen more applicants in less time. We are pretty sure that everyone is aware of what chatbots are and what they do. Recruitment chatbots, considered as an HR manager’s dream assistant, metadialog.com are basically conversational interface platforms that perform the preliminary recruitment process. These chatbots are powered with AI and NLP capabilities which make them more disruptive and powerful. Let’s check some concrete recruitment chatbot use cases, capabilities and potential that brings in breakthrough results.

Advancing Your Career in Startups

Sense and Talent Board teamed up to survey 400 staffing and talent acquisition leaders around the world to understand how they are coping with the pressures of engaging qualified candidates in today’s volatile talent market. The more data you feed into a chatbot, the more accurately it can handle requests like that in the future. So, while chatbots typically start out only offering a few options/questions to answer, eventually they expand to be more comprehensive and human-like. There are undoubtedly some challenges that come along with using a chatbot, mainly centered around it’s lack of human perception.

  • Although chatbot examples for recruiting are not used frequently today, they will likely be an important part of the recruiting process in the future.
  • While chatbots, automation and AI are fundamentally changing candidate communications, we believe that striking the right balance between personalized technology and human interaction is key to success.
  • Choosing the right platform and vendor is crucial for the success of your recruitment chatbot.
  • This helps create an equitable recruiting process that puts the candidate at the center of your recruiting efforts.
  • By automating a large part of qualifying and scheduling while simultaneously keeping candidates engaged, a recruitment chatbot can dramatically lower both the cost of hire and time to hire.
  • They may be unable to provide personalized advice or offer support during the hiring process.

That means that approximately 91% of candidates visited a career site and left without providing any contact information to contact them in the future. Career Chat, in either Live Agent, or chatbot modes, can engage candidates, answer questions, pre-screen candidates, build candidate profiles, and allow candidates to search for jobs and even schedule interview times. The engagement abilities of a web chat solution are almost limitless, and the conversion rates are far superior to most corporate career sites. A recruitment chatbot can be integrated with social media platforms, such as LinkedIn, to provide candidates with a seamless application process. This can increase the number of applications you receive and improve your chances of finding the right candidate for the job.

What are the Features of Appy Pie’s Recruitment Chatbot Builder?

By adding AI-powered recruiting tools to your talent acquisition and hiring process, you can cut down on your time to hire and reduce your cost of hire. Not to mention that you’ll improve your candidate’s experience and attract the right people for the job. In this article, we take a look at some of the pros and cons of using a traditional chatbot vs. Tengai in recruitment. It’s even able to suggest custom workflows or automations that simplify the application process. Developed by Paradox, a company that provides AI-powered HR solutions, Olivia is an AI-powered recruitment chatbot that can perform tasks such as answering candidate questions, screening resumes, and scheduling interviews.


Chatbots like the ones provided by Humanly can help with this process by conducting a sort of pre-interview. Companies often find using chatbots brings measurable business outcomes, too. Yet again, success with chatbots boils down to planning and working well with experts in your company who can help you with implementation. If you are interested in implementing a recruiting chatbot, be sure to avoid these pitfalls. This helps create an equitable recruiting process that puts the candidate at the center of your recruiting efforts. The key is chatbots offer a sustained advantage as they continue to learn, adapt and evolve with time.


However, along with incredible benefits, these chatbots opens up new doors of challenges. Let’s run through some of the thorny problems recruitment chatbots may encounter. Intelligent chatbots can access the calendar of recruiters to check for their availability. Accordingly, they can then schedule an interview date and time for relevant candidates.

chatbot in recruitment

Is AI the future of recruitment?

In conclusion, AI is driving the future of recruitment by enabling companies to find the right talent faster, more efficiently, and with greater accuracy. With the help of AI-powered tools, companies can streamline their recruitment process and make better hiring decisions.

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